Human Resource Capacity and Operational Performance at Mbagathi County Referral Hospital, Kenya

Abstract

This study examined staff perceptions of human resource capacity at Mbagathi County Referral Hospital, Kenya, and considered its operational implications. A descriptive cross-sectional survey yielded 120 usable questionnaires from a planned sample of 162 (74% response). Five human-resource indicators were rated on a five-point scale. All indicators recorded positive mean ratings: regular training and professional development (M = 4.192, SD = 0.934), staff motivation supporting service delivery (M = 4.108, SD = 0.918), adequate staffing (M = 4.045, SD = 0.988), fair workload distribution (M = 4.023, SD = 0.843), and employee skills and competencies (M = 3.915, SD = 0.853). The findings indicate a generally favourable human-resource environment, with professional development emerging as the strongest attribute. The study recommends protecting training budgets, undertaking regular workload and staffing reviews, and strengthening recognition practices. The results are descriptive and should not be interpreted as causal estimates of operational performance.

Authors and affiliations

• Chepkirui Cheruiyot Monica; Dr. Daniel A. Otwori · Corresponding author

  Chepkirui Cheruiyot Monica: School of Management and Leadership, Management University of Africa, Nairobi, Kenya; Dr. Daniel A. Otwori: Management University of Africa, Nairobi, Kenya

  Kenya

Institution: Chepkirui Cheruiyot Monica: School of Management and Leadership, Management University of Africa, Nairobi, Kenya; Dr. Daniel A. Otwori: Management University of Africa, Nairobi, Kenya

Corresponding author: Dr. Daniel A. Otwori | otworidaniel@mua.ac.ke

Publication details

Journal

Nexus International Journal of Applied Science, Medicine and Social Sciences

Publication date

August 2026

Volume

1

Issue

2

Issue title

Volume 1, Issue 2

Pages

441-442

Article type

Original Research

Discipline

Human Resources for Health and Hospital Management

Publisher

Nexus Academic Press

e-ISSN

3144-2196

Published paper ID

NIJAMSS-V1S2-AUG2026-021

Registration ID

NIJAMSS-V1S2-AUG2026-021

Paper number

021

Country

Kenya

Peer review

Peer Reviewed

Access

Open Access

Article URL: https://www.nijamss.org/articles/nijamss-v1s2-aug2026-021/

Full-text PDF: https://www.nijamss.org/articles/nijamss-v1s2-aug2026-021/full-text.pdf

References

References have not been supplied as separate metadata. Please consult the full-text PDF for the article's reference list.

Citation

Chepkirui Cheruiyot Monica; Dr. Daniel A. Otwori. Human Resource Capacity and Operational Performance at Mbagathi County Referral Hospital, Kenya. Nexus International Journal of Applied Science, Medicine and Social Sciences, Vol. 1, Issue 2, August 2026.