NIJAMSS peer-reviewed article

Human Resource Capacity and Operational Performance at Mbagathi County Referral Hospital, Kenya

Chepkirui Cheruiyot Monica; Daniel A. Otwori

Abstract: This study examined staff perceptions of human resource capacity at Mbagathi County Referral Hospital, Kenya, and considered its operational implications. A descriptive cross-sectional survey yielded 120 usable questionnaires from a planned sample of 162 (74% response). Five human-resource indicators were rated on a five-point scale. All indicators recorded positive mean ratings: regular training and professional development (M = 4.192, SD = 0.934), staff motivation supporting service delivery (M = 4.108, SD = 0.918), adequate staffing (M = 4.045, SD = 0.988), fair workload distribution (M = 4.023, SD = 0.843), and employee skills and competencies (M = 3.915, SD = 0.853). The findings indicate a generally favourable human-resource environment, with professional development emerging as the strongest attribute. The study recommends protecting training budgets, undertaking regular workload and staffing reviews, and strengthening recognition practices. The results are descriptive and should not be interpreted as causal estimates of operational performance.

Keywords: Hospital operations; Human resource capacity; Kenya; Staffing; Training

Journal

Nexus International Journal of Applied Science, Medicine and Social Sciences

e-ISSN

3144-2196

Publication date

August 2026

Volume / Issue

Vol. 1, Issue 2

Paper number

021

Article type

Original Research

Published paper ID

NIJAMSS-V1S2-AUG2026-021

Publisher

Nexus Academic Press

Access

Open Access

Full text PDF: https://www.nijamss.org/archives-download/nijamss-vol-1-series-2-august-2026-paper-021.pdf